VoiPro Contact Centre

The All-in-One Omnichannel Interface for Agents
Our Contact Center solution includes voice-only and omnichannel customer experiences. Contact center agents can communicate with voice, SMS texting, chat, and email, offering a complete omnichannel contact center. With the VoiPro Contact Center, you have access to a carrier-grade best-in-class solution that is super fast to setup. With advanced queue functionality, CRM, and other integrations, and a portal with advanced capabilities, it’s an easy way to grow your business and your revenue.
Select a Complete Solution or choose A La Carte Options From Dozens of Capabilities. It’s everything you need to operate a voice-only or dynamic, omnichannel contact center - all from one provider.
Agent Experience
Web-based and downloadable desktop clients
Browser-based softphone
PBX phone support
Call notes / dispositions
Screen pop / agent scripting support
Contact history display
Queue Treatments
Skills-based routing
Queue actions / rules
Call back in queue (CBIQ)
SMS keyword responder
Custom routing logic support
Quality Assurance
Call recording
Coaching
Silent monitoring
Post-call survey
Third-Party Integrations
CRM (Salesforce, Zendesk, Zoho, Shopify)
Cloud storage (AWS, Google, SFTP, FTPS)
Life-like Text-to-Speech, based on Google
Bring-your-own Workforce Management (WFM) support
Dashboards and Reporting
Standardized reports
Customizable reports
Report subscriptions
Real-time agent dashboard
Real-time queues dashboard
Export data for external analytics

Monitor and Continually Improve with Contact Center Reporting

VoiPro's Contact Center comes with in-depth call reporting that allows you to optimize resources, efficiency, and customer experience. With our reporting, contact center managers can answer the following questions :
Customer Experience Reporting
Was the call short and to the point?
Was the call resolved quickly without a long hold time?
Staffing Reporting
How long did the caller wait before the call was answered?
Do I have the right resource capacity to meet call demand?
Do my agents have the right skills to handle incoming calls?
Efficiency and Productivity Reporting
How long does it take to identify the caller & address the reason for the call?
Do I need CRM integration, pop-up scripts, and automated information collection to speed call durations and deliver a better customer experience?

Getting Started

Learn more about our fully featured Contact Centre or schedule a demo.
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Our mission is simple : To empower businesses with reliable, secure, and scalable communication solutions that grow with you. .
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